How do I place an order for parts?

Here is a video of the ordering flow. * Click the 'enlarge icon' in the bottom right corner of video to full-screen NOTE: There a...

How do I find the part I need?

Great news! There are multiple ways to search for parts on the Online Store: 1. The top navigation bar offers quick links to Jukebox Parts, ...

Can I buy a jukebox through the Online Store?

No,  you must call your TouchTunes account manager to order jukeboxes.

Can I order a warranty replacement part (RA) through the Online Store?

Only items you are purchasing can be ordered through the Online Store. To receive an in-warranty replacement part, we require that you call ...

How accurate is the "Units in Stock" information?

Inventory is not maintained in "real-time" but is updated approximately every 30 minutes.If you have an urgent order, we recommend calling y...

What if I do not want to meet a minimum quantity requirement?

If you need to purchase less than the minimum quantity requirement on a part, simply call your TouchTunes account manager to place a phone o...

Why can't I find the part I need?

Having trouble finding a specific part? Here are some things to try:Check your spelling. Search by product type, brand, SKU, or feature. Bro...

How do I order an out of stock part?

At this time, out-of-stock items can only be ordered through your TouchTunes account manager by phone.

When will my part(s) ship?

Our warehouse is located in Schaumburg, IL (Central Time Zone). Depending on when your order is placed, in stock orders will typically ship ...

How long will it take my part(s) to arrive once it ships?

When parts ship, your company's main contact will receive an automated email from TouchTunes which includes the order number and shipment tr...

Can I cancel my order after it is placed?

Once your order is placed, there is no way to cancel it from the Online Store. If you need to cancel an order, please contact your TouchTune...

How can I find the status of an order after it’s submitted?

Scroll down on your Home page, and you will see your Recent Orders including Order Status:(click images to enlarge)You can also click on you...

Do parts ever go on sale?

Occasionally, some products (for exmaple, promo cards) may go on sale. Unfortunately, these sale prices are not available through the Online...

How do I pick-up an order?

If you are planning to pick up your order at the TouchTunes Warehouse in Schaumburg, IL, when checking out, select your standard address, ad...