How can I see which of my jukeboxes are reporting problems/issues?

When certain undesirable conditions occur in a jukebox (from hardware failures, to unexpected reboots or even just a full cashbox) the jukeb...

How do I un-pause, turn on, force a call or reboot a jukebox remotely?

Assuming your jukebox is successfully connected to the internet and is communicating with the TouchTunes' servers, you can perform many oper...

How do I move a jukebox to a different location or assign a new jukebox to a location?

To ensure that an installation at a new location goes smoothly, it is a good idea to prepare for the move in Tempo by performing the followi...

How do I set up technical diagnostic alerts to be emailed?

TouchTunes offers a variety of technical diagnostic alerts which can be enabled to notify you of various jukebox problems!  T...

How do I set up a new user?

Tempo supports a variety of roles with limited access to accommodate every level of employee or location staff.  To set-up a new user, ...

How do I manage settings for a new installation?

A new installation involves a particular set of steps on Tempo.  We recommend performing these steps before the jukebox is installed t...

Can I order parts online through Tempo?

At this time, TouchTunes does not support online ordering directly through Tempo, but we do have a new TouchTunes Online Store which can be ...

Why should I upgrade my Gen 3 Jukebox(es)?

There are several reasons why it is best to upgrade to our most current software and hardware platforms. First and foremost, Open Stage 2 ju...

Can I modify volumes and sound settings on Tempo?

Yes! To remotely manage your sound settings, go to Locations > Settings > Sound for a wide array of remote controls for each of your 3...

What can I do in the Alerts section?

All outstanding technical alerts by category (System, Temperature or Money-related). By clicking the number in each category, you will ...

What is the Auto-Activation Feature?

As part of our ongoing efforts to make Tempo the most effective route management tool for your business, we are adding a multi-part feature ...

How do I change CMP channels?

There are two ways to change the background music. You can change it at the location using the remote control or change it through Tempo.1. ...

Auto-Activation Feature

As part of our ongoing efforts to make Tempo the most effective route management tool for your business, we are adding a multi-part feature ...

How can I review my jukebox's internet connection?

Now that revenue from the TouchTunes Mobile App represents over 50% of your jukebox cashbox (some upwards of 80-90%), it’s no wonder that th...

How do I assign 2 or more jukeboxes to 1 location?

Once you have assigned all jukeboxes in a location to the same location name, you will want to navigate to Location > Technical > Har...