What Browsers are Supported?

To maximize Tempo functionality and to ensure a positive user experience, please be sure to use the latest version of one of our fully teste...

Is there a Tempo mobile app for my smart phone?

The great thing about Tempo is that it's a mobile-optimized website with a responsive design.  There is no need to download an addition...

What Jukeboxes Can Be Managed With Tempo?

Tempo fully supports all OS2 Virtuos and Playdiums running 2.4 or higher, and any jukebox with a JCB or JCB+ computer running Gen 3 or Gen 3...

What can I do on the HOME screen?

When you first log in to Tempo, the Home page is displayed. At-a-glance, you will be able to see and do the following: LIVE ROUTE:&nbs...

Where can I see which of my jukeboxes are playing music / idle / paused / turned off?

On the Home page >Live Route section, you can see how many jukeboxes are playing, idle, paused, turned off or offline. &nb...

Why do I have to reenter my credentials every time I try to log in?

Since saving passwords is a security risk, many browsers set the password saving feature to OFF by default. On an iPhone for exampl...

Why is my active location showing up under "Unsupported or Empty Locations"?

Tempo fully supports all OS2 Virtuos and Playdiums running 2.4 or higher, and any jukebox with a JCB or JCB+ computer running Gen 3 or Gen 3...

What can I do in the Overview section?

The Overview section is the new and improved Route Report! This is where you can see a snapshot of your full route, with the following infor...

What can I do in the Resources Section?

We have combined several external links into one easy place to help you get things done, fast! Our new Help > Resources Section includes ...

What Dashboard features are not in Tempo?

We are working hard to migrate all of your favorite Dashboard features into Tempo, but it's still a work in progress. We will be releasing a...

What is Live Route?

Your Live route is an at-a-glance, real-time snapshot of your route status When viewing the Live Route on a laptop, desktop, or tablet,...

How does the new logic of the page work?

Each location has a unique IDStarting today, you will see a permanent ID displayed in front of each of your locations. All the revenues gene...

How to consult my revenue from past locations?

How to consult my revenue from past locations?When you remove a jukebox from a location, that location becomes "Inactive." A small archive i...

How can I go back to my previous revenue report?

How can I go back to my previous revenue report?If you need to switch back to your previous report, you can use the toggle located at the to...

Why are my revenues different for the same location between the new revenue report and the old one?

Why are my revenues different for the same location between the new revenue report and the old one?Depending on whether you are using the ne...

Why are my revenues different for the same location between the report and the location page?

Why are my revenues different for the same location between the report and the location page?The revenue page that displays the generated re...

How far back can I access my revenue history?

How far back can I access my revenue history?Your revenue data is stored and accessible for up to 8 years in the past.If you need to retain ...

How can I see my revenues if I have multiple jukes in the same location?

How can I see my revenues if I have multiple jukes in the same location?Two scenarios are possible if you have multiple jukeboxes in the sam...

Discover the Home page

Home Page Location UpdateThe Home page in Tempo is now part of the Reports section. It remains the first page you see upon signing in. This ...

Discover the Route report

Health Statuses. Health statuses quickly show which jukeboxes need attention and are based on current alerts.Use the quick filter at the top...

Discover the Revenue report

Location IDs for Easy Tracking. Each location is now assigned a unique Location ID, enabling you to track and measure its performance o...

Discover the Jukeboxes report

Jukebox Overview. This report provides a quick overview of your entire jukebox fleet.Quick Filters. Use the filters at the top to narrow dow...

Discover the Alerts report

View recent alerts. Alerts are sorted by recency, and results can be narrowed by using the date picker.Health statuses. Health status help i...

Discover the Availability Report

This report aims to help you make sure that the jukebox is available for users to play and that its online so that mobile users can connect ...