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PROGRAM OVERVIEW 

What is Team Rewards? 

We’re upgrading Bar Rewards into something more powerful: Team Rewards—a new in-app rewards program designed to drive more plays, engagement, and staff participation at your locations! 

Team Rewards is a free staff loyalty program that rewards employees at TouchTunes venues for promoting the jukebox and mobile app. 

The new program will begin rolling out today, April 20th, to a random subset of venues and will gradually roll out to all venues by mid-June. 

Staff can earn weekly credits and Rewards points based on activity at their venue (plays + check-ins), plus access to exclusive challenges and promotions.  

Program Rollout 

The Team Rewards migration is launching in phases starting the week of April 20th: 

  • Gradual rollout to venues over the next ~7 weeks 

  • Full availability expected by mid-June at all venues 

  • Bar Rewards will continue running as usual during the transition 

No action is needed from you—your staff can continue signing up the same way during the transition. 


Why did you change the name of the program?

We updated the name to better reflect how the new program works today. Team Rewards is focused on engaging venue staff as a team to actively drive plays and promote the jukebox. 

Team Rewards emphasizes: 

  • Staff-driven engagement  

  • Weekly participation  

  • Driving real activity at the venue  

This is no longer just a passive rewards program—it’s about turning staff into active promoters of TouchTunes. 

 

What’s changing about the program? 

Team Rewards introduces several key improvements: 

  • All in the app → No more emails or codes—staff track and claim rewards directly in the TouchTunes app  

  • More ways to earn → Rewards now include song plays, check-ins, and new team + individual challenges  

  • Weekly engagement model → Staff must check in each week to participate  

  • Stronger fraud prevention → GPS validation ensures staff are physically at the venue  

These changes make the program more consistent, engaging, and tied to real activity. 

 

Why is this beneficial for me as an operator? 

Team Rewards is designed to directly impact your business: 

  • Simpler experience → easier for staff to use → higher adoption  

  • More staff participation → more jukebox usage and uptime  

  • Rewards tied to real behaviors → stronger, more measurable performance  

Bottom line: more engaged staff → more plays → more revenue. 

When will I get marketing materials to promote this? 

New materials will be available with the full rollout in June, so you can confidently promote the program to your locations. 

 

HOW THE PROGRAM WORKS 

How do staff earn rewards? 

Rewards are based on weekly venue activity, including: 

  • Mobile app song plays  

  • App check-ins at the venue  

Higher activity = more credits earned for staff the following week.  

 

How do Team Rewards challenges work? 

Team Rewards (venue) challenges are based on weekly activity at the location, including: 

  • Mobile app song plays  

  • App check-ins  

These are venue-based rewards, meaning performance at the venue determines how many credits staff can earn individually. 

To participate, staff must: 

  • Check in at their venue each week while physically on-site (GPS validated)  

  • Activate their challenges in the app  

Once activated: 

  • Activity is tracked from Monday through Sunday  

  • Credits are available to claim the following Monday in the app  

This ensures rewards are tied to real, on-location team performance. 

How do individual challenges work? 

Individual challenges are always-on, points-based challenges tied to actions a user takes in the app. 

These may include actions like: 

  • Gifting credits  

  • Referring friends to download the TouchTunes app 

As users complete these actions, they earn points, which can then be redeemed for credits. 

Unlike Team Rewards venue challenges, individual challenges: 

  • Are not tied to a specific venue  

  • Have a longer claim window of 28 days  

This helps keep users engaged between shifts and outside the venue. 

 

Why do staff need to check in every week? 

Weekly check-ins: 

  • Activate challenges  

  • Ensure staff are actively working at the venue  

  • Help prevent fraud  

This is a key shift from the old program—no more passive earning. 

 

Why aren’t rewards sent via email anymore? 

The Team Rewards program is now fully in-app, so staff: 

  • Don’t miss rewards  

  • Can track progress easily  

  • Have a more reliable experience 

 

SIGN-UP & ACCESS 

How do staff sign up? 

Staff can sign up through TouchTunes Connect by joining their venue and verifying they are staff (the same way they can sign up for Bar Rewards today). Members can still go to touchtunes.com/barrewards to sign up. 

Once they register, their venue becomes their Team Rewards location. 

 

Can someone be part of multiple locations? 

Yes, they can register at multiple locations—but: 

  • They can only earn rewards from one “Team Rewards location” per week  

Best practice: choose the most active venue. 

 

I’m an operator—how can I join the program? 

You can sign up at any Team Rewards-enabled venue. 

Because of GPS validation, you must be physically at the location to: 

  • Check in  

  • Access rewards  

Best practice: 
Sign up at your shop jukebox or a nearby location you visit often to meet the weekly check-in/GPS validation requirement. 

 

What happens to new users? 

Any new user who signs up at a Team Rewards-enabled venue will automatically be enrolled. 

 

MANAGING MEMBERS 

Where can I see Bar Rewards/Team Rewards member counts? 

You can view member counts in Tempo at the venue level under the Activation tab.

This helps you understand: 

  • Total audience size  

  • Opportunity for engagement  

 

What should I do if I have too many members at a location? 

Use your judgment. 

Ask: 

  • Does this number reflect actual staff?  

  • Example: 18+ members—does that match the venue size?  

If not, it likely includes patron regulars or inactive users. 

Operators should help clean up and manage participation where needed via Tempo. 

 

How do I make sure only real staff are participating? 

  • GPS check-in ensures users are physically at the venue  

  • Operators can remove unauthorized users (via Tempo) 

Operators still play a key role in monitoring and managing members. 

Best practices for managing bar staff 

  • Focus on quality of members, not just quantity  

  • Work with venue owners/managers to verify staff 

  • Periodically review and clean up member lists  

 

FRAUD PREVENTION 

How are you reducing fraud? 

Team Rewards includes GPS-based validation, requiring users to: 

  • Be within ~0.3 miles of the jukebox  

  • Check in at their main venue at least once a week to earn and claim rewards 

This ensures rewards go to active, on-site staff only.  

The new system significantly reduces abuse, but: 

  • Some patron regulars may still sign up  

  • Operators should monitor and manage participation