Now that revenue from the TouchTunes Mobile App represents over 50% of your jukebox cashbox (some upwards of 80-90%), it’s no wonder that the moment patrons are unable to play from their app, they tend to make quite a fuss!

In the majority of cases, these service calls are not due to ‘app issues’ or ‘juke issues’ at all; they are simply caused by poor internet connectivity within your venue. 

 

The first thing you should do whenever you receive an app-related service call is to log into Tempo > Location > Technical > Connection, and review your connection history. Below is a sample of a location with some serious issues.

Each red line represents an instance of dropped internet / disconnect, which could potentially result in a mobile app service call. In addition, this jukebox has missed the majority of its nightly call windows due to the issue. Missing daily syncs could cause your catalog and software to become outdated, which could cause even more technical issues. 

As of now, you can see the last 7 days of your jukebox's connection logs. We plan to increase this time frame in the future.